Privacy Policy

Last Updated: August 2026

1. Introduction

Super Unique Tickets ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Super Unique Tickets (the "App").

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the App includes:

• Google Account Information: When you authenticate using Google OAuth, we collect your email address and basic profile information to verify your identity and provide services.
• Calendar Data: With your authorization, we access your Google Calendar to create, update, and manage calendar events related to support tickets and scheduling.
• Ticket Information: We collect support ticket data including descriptions, status, assignments, and timestamps that you input into the App.
• Device Information: We may collect device identifiers, device type, operating system, and app version for analytics and troubleshooting purposes.
• Usage Data: We automatically collect information about your interactions with the App, including features used and time spent in the App.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving the App and our services
• Processing and managing your support tickets
• Creating and synchronizing calendar events for scheduled appointments
• Authenticating your identity and authorizing your access
• Analyzing usage patterns to improve user experience
• Communicating with you about app updates, support, and service changes
• Complying with legal obligations and protecting our rights

4. Google OAuth and Calendar Access

Super Unique Tickets uses Google OAuth 2.0 for secure authentication. When you authorize the App, we request access to your Google Calendar to automatically create, update, and delete calendar events associated with support tickets. We access only the specific scopes necessary to provide this functionality and do not use your Google account credentials for any other purpose.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations, court orders, or government requests
• To protect our rights, privacy, safety, or property
• In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to withdraw consent at any time
• The right to object to certain processing activities

To exercise any of these rights, please contact us at the email address provided below.

9. Third-Party Services

Our App may contain links to third-party websites and services, including Google. We are not responsible for the privacy practices of these external services. We encourage you to review the privacy policies of any third-party services before providing your personal information.

10. Children's Privacy

Super Unique Tickets is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on the App and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Super Unique Tickets
Email: [email protected]
Website: https://www.smartlock.lk

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